The Provincial Tourism Office shall be the primary planning, programming, coordinating and implementing department in the development and promotion of the local tourism industry, in close coordination with the Department of Tourism, and other related agencies and private entities that support tourism programs, projects and activities of the province of Davao del Sur.
The Provincial Tourism Development and Promotions Office shall be the forefront tourism and investment department that leads INNOVATION in the development and promotion of the local tourism industry for inclusive socio-economic growth, environmental preservation and sustainability, and employment generation, sharing fair contribution in the economy of the Province of Davao del Sur.
The Province of Davao del Sur is on its thrust towards industrialization and tourism which was already incorporated in the Provincial Development and Physical Framework Plan (PDPFP) 2019-2015 of the province. The Provincial Tourism Development and Promotions Office (PTDPO) of the Province of Davao del Sur aims to develop world class standards in all the tourism establishments within the province. Relating to the said vision, the office organized a Tourism Awareness with Customer Service and Guest Handling Seminar to all tourism related establishments and stakeholders in the Municipality of Malalag, Davao del Sur. The PTDPO will prepare, plan and organize the coming event. The event aims to equip the tourism stakeholders and front liners of Malalag, Davao del Sur with basic skills and knowledge about improving their customer lifetime value with better customer service and reputation of the tourism-related and oriented establishments. The specific objective of this seminar is to To equip the participants with the knowledge and ability to assist, facilitate, entertain, and guide the tourists and visitors who will visit their city/ municipality; and to provide livelihood opportunities and enhance resource capability for tourism development in the respective locality. In the first day, the seminar was started by the preliminaries, followed by the Welcome Address of the Tourism Officer of Malalag, Davao del Sur Ms. Lyssa Cabaobao. After the welcome Address, the first speaker (Mr. Kervin Elijay the Supervising Tourism Offiecer of the Province of Davao del Sur) discussed about the Tourism Awareness. After the whole presentation of Mr. Elijay, the Representative of the DILG (Ms. Michelle T. Encabo the MLGOO) presented to the tourism stakeholders about the topic of Safety Seal. The Seminar was resumed at exactly 1:00pm and it was started by the inspirational message of the Mayor of Malalag, Davao del Sur Mr. Peter T. Valentin. After his inspiring message, the DOT Region XI presents the accreditation topic to the stakeholders of Malalag, Davao del Sur presented by Ms. Jhonelee Rhoda. The first day ends here. In the second day of the seminar, It was started by an Opening Prayer and followed by asking the participants “what they expect in the second day of the training”. Then Mr. Baula presented the Customer Service and Guest Handling presentation. His presentation is all about Overview of Anger Management, Learning Communication Essentials, Handling Customers Concern, Knowing the Art of Listening, Enhancing Your Potentials for Other Skills, Knowing Basic Welcoming Techniques. There are four activities done in this last day of the seminar. With a total of 17 participants, the two-days seminar was done successfully.
The Provincial Tourism Development and Promotions Office (PTDPO) launched the full video for 2022 Provincial TVC through the official tourism page of the province. The video, titled Love, Davao del Sur, was launched on February 28, 2022. The video gained 50k views, 1.6k likes, 1.6k shares, and 80 comments.
PTDPO attended the Joint Municipal Development Council and Local Zoning Review Committee Meeting
The Provincial Tourism Development and Promotions Office was invited to participate the Joint Municipal Development Council (MDC) and Local Zoning Review Committee (LZRC) meeting on November 29, 2021. The Local Government Unit (LGU) of Hagonoy hosted the event. Representatives from national and provincial government agencies, and other relevant stakeholders attended the event.
The meeting started with the reading of the LZRC minutes and then it proceeded to the adoption of LCRZ Resolution No.1, series of 2021. Furthermore, the Supervising Tourism Operations Officer Kervin Elijay was one of the speakers during the Open Forum. His talk revolves around the idea that the tourism and investment sector go hand-in-hand. He also said that tourism starts with promoting the place, thus the PTDPO can help the municipality in terms of image building.
Lastly, part of the speakers are representatives from the Department of Trade and Industry (DTI), Investment and Promotions Office, and Department of Agrarian Reform (DAR).
PTDPO assisted the Ambassador of Switzerland to the Philippines during his courtesy visit
The Provincial Tourism Development and Promotions Office welcomed the Ambassador of Switzerland to the Philippines, His Excellency Alain Gaschen and His Commercial Attaché, Kent Primor, during their courtesy visit to the Province of Davao del Sur on November 24, 2021.
The itinerary covers dropping by at Mer’s Cogon branch to check out the native delicacies. His Excellency then proceeded to the Bagobo-Tagabawa Cultural Village at Barangay Tibolo in Sta. Cruz to explore the tribe’s culture. The next site was in Mt. Apo Agri Ecotourism Park at Barangay Kapatagan, Digos City, a project initiated by Congw. Mercedes Cagas. The group had their lunch at Twin Mountain Resort, where Filipino cuisines were served. The final destination was in the Provincial Capitol, where Gov. Marc Cagas warmly received the entourage.
This event aims to create a network and partnership between the Provincial Government of Davao del Sur and the Embassy of Switzerland in all possible project assistance to develop the tourism industry in the province.
The Provincial Tourism Development and Promotions Office and the Municipal Tourism Office of Sta. Cruz conducted a site assessment on the key tourism sites of the Municipality of Magsaysay last November 16, 2021. The Local Government Unit (LGU) of Magsaysay offered assistance to the PTDPO, such as providing the itinerary and rescuers during the visit.
The PTDPO discovered that Magsaysay is a place for culture and rustic adventure. The tourism sites in the municipality include: the IADDA community-Blaan Tribe in Brgy. Maibo, private resort in Brgy. Tacul and its creative mini-park, Talusong Falls in Brgy. Tagaytay, and Jardin de Sta. Rita.
The office also had the opportunity to meet the Blaan women in Brgy. Maibo, who took time to finish their beadworks as part of their daily routine. The assessment concluded that the Blaan artistry is still alive in this part of the municipality.
The Provincial Tourism Development and Promotions Office participated in a webinar organized by the Department of Trade and Industry XII (DTI-XII) titled “How to Build a Brand People Buy (and Love)” last November 17, 2021. This activity was under the One-Stop Biz Guide in Region 12 program of the DTI. More than ninety participants, both from the private and public sectors, attended the event.
Noah Solutions Owner and Brand Consultant Mr. Ralph Layco was the speaker of the webinar. He started his talk by sharing his experiences in starting his enterprise and the opportunities he spotted, which led to forming a business model. According to him, a brand is a summary of the customers’ experiences that is reflected on the logo. He then proceeded by discussing the steps on how to build a brand successfully.
The webinar ended with an open forum, which the speaker and DTI-XII facilitated.
The Provincial Tourism Development and Promotions Office was invited to a site assessment of Soliman Cave last November 17, 2021. This activity was conducted by the Department of Environment and Natural Resources to examine the different species present in the area. The Municipal Tourism Office of Matanao provided the necessary assistance to the offices.
During the evaluation, the PTDPO staff were able to understand the current situation of the site. The tourism staff also monitored if the area was able to comply with the new normal guidelines. Lastly, the marketing staff of the office conducted documentation for future promotional activities.
The office took part in the activity to evaluate what the cave can offer in terms of beauty, accessibility, and uniqueness. It is also essential to align the future development of the cave with the local strategic efforts for strategic planning.
In partnership with the Provincial Tourism Development and Promotions Office, the Department of Trade and Industry organized a workshop regarding the Davao del Sur Tourism Industry Cluster Planning for 2022 last November 18, 2021. There are over 20 participants of this activity, specifically the Department of Trade and Industry (DTI) staff, municipal tourism officers of the province, Department of Tourism (DOT), and MSME sector.
There are three main speakers who presented during the workshop. The DOT-XI Representative, Senior Tourism Operations Officer Mr. Ronnie Agan presented the tourism industry roadmap. The Provincial Tourism Officer Mr. Kervin Elijay, presented the provincial tourism development and promotion office 2021 accomplishments and 2022 plans. Lastly, the DTI-DSPO representative, Mr. Romeo Vasquez, Jr. enumerated the DTI programs and services.
The event ended with an open forum that Mr. Vasquez, Jr, facilitated. The municipal tourism officers were able to voice out their concerns.
The Provincial Tourism Development and Promotions Office and Municipal Tourism Office of Sta. Cruz conducted a product assessment on the Sibulan, Sta. Cruz Trail last November 9-11, 2021. The trail is one of the entry points of Mt. Apo. The Municipal Tourism Officer of Sta. Cruz, Mr. Julius Paner and his team, facilitated the activity.
This activity aims to evaluate the situation of the premiere tourism product offered in Davao del Sur for eco-adventure experience and see possible collaboration for further development and enhancement of the site. Before taking the trail, Mr. Paner and his team introduced the community stakeholders to the PTDPO and how they successfully run the tourism business through community-based tourism mechanisms.
The series of activities conducted in the tourism site are the following:
The Provincial Tourism Development and Promotions Office facilitated a Food and gastronomy Establishments and Enterprises Meeting held last November 10, 2021 at Camp Sabros, Kapatagan Davao del Sur. This activity is relative to the Food and Gastronomy Tourism Plan that the Department of Tourism Region-XI. There are four (4) participants, including the managers of Camp Sabros and staff of Digos City Tourism Office.
The event speakers, Mr. Sam Sombiro and Mr. Nestor Horfilla, oriented the participants how to conduct an inventory of food and gastronomy properly. During the discussion, the participants were tasked to identify the establishments’ details, contact details, type of enterprise, nature, description, unique selling proposition (USP), specialties, tourism readiness, DOT accreditation, programs, and itinerary.
The meeting ended with a question-and-answer portion, moderated by the speakers of the event.
The Provincial Tourism Development and Promotions Office conducted Focus Group Discussion (FGD) on November 4, 2021, at Davao del Sur Coliseum (Ralota Hall). The activity was facilitated by Mr. Nestor Horfilla, a cultural Mapping Consultant. It was also attended by the City and Municipal and Tourism Officers of Davao del Sur, academes, and NCIP
This event is relative to the Food and Gastronomy Tourism Plan that the Department of Tourism Region-XI will develop. The plan aims to establish provincial developmental direction and promote Food and Gastronomy Tourism to reinforce the provincial tourism recovery.
Moreover, the topic of this FGD is the inventory of gastronomy tourism in the province of Davao del Sur. The discussion covered the identification of provincial cuisines with their stories from the local communities and local chefs. The FGD also identified the specific food and gastronomy resources and assets ready for product development.
Towards the end of the event, the facilitator summarized the discussions of the FGD.
The Provincial Tourism Development and Promotions Office (PTDPO), represented Mr. Kerwin Kyle Elijay and the PTDPO Product Development team, supported and assisted the turnover ceremony of Tomari Waterfall to the Brgy. Sibulan Tribal Council last October 27, 2021.
Tomari Waterfall is a new tourism site to be developed and opened soon located at Brgy. Sibulan, Sta. Cruz Davao del Sur. It has a unique waterfall view with rock formation. The Bagobo-Tagabawa community (IPs situated in the area), conducted a cultural ritual as a part of the ceremony. The event was also attended by the media team of the Byaheng Du30 to feature the event.
Mr. Elijay, the Supervising Tourism Operation officer, gave details on how tourism can contribute to the further development of the community during his speech and interview.
The National Commission on Indigenous People (NICP) Davao del Sur successfully conducted the “IPRA Law Commemoration” event last October 28, 2021, at Hotel de Crisbelle, Digos City. This occasion aims to celebrate the Indigenous Peoples’ month and to commemorate the IPRA law. This initiative establishes a path for the IPs’ journey towards genuine recognition, respect, self-governance, and co-existence
The national and regional NCIP officers, the LCEs, the respective IPMRs of the tribes, the cultural workers, and the IP youth graced the event to inspire and motivate the community, share their accomplishments, and showcase their performances to forge resilience and pride in their cultural heritage.
The Provincial Government of Davao del Sur is delighted and humbled to be part of this annual “ULAT KATUTUBO”. The government of DavSur is committed to good governance and inclusive public service; rest assured that everyone is served well with utmost importance and respect.
The Department of Tourism Region IX (DOT-IX) in collaboration with the Tourism Officers of the Region conducted a three day (3-day) online Basic Tourism Statistics Tourism Training (BTST) last October 11-13, 2021 via Zoom. The activity aims to capacitate and orient the tourism stakeholders in Davao del Sur the importance of tourism statistics.
The representative of Davao del Sur are the following tourism offices: Provincial Tourism Development and Promotions Office, Municipality of Padada Tourism Office, Digos City Tourism Office, and Municipality of Sta. Cruz Tourism Office.
After the training, the participants were able to define basic tourism concepts and the importance of basic indicators. Moreover, the participants obtained knowledge on how to gather and report tourism statistics using the standard forms for local level. Lastly, the attendees drafted an action plan for tourism data gathering and reporting system.
The Provincial Tourism Development and Promotions Office conducted a partnership meeting and benchmarking on site management under protected areas and CBET-related meeting with the MTO last October 12-14, 2021 at T’boli, South Cotabato.
During the first day of the activity (October 12, 2021), the staff went to the T’boli Municipal Tourism Development and Promotion Division to know the history and ecotourism of Lake Holon. On the second day (October 12, 2021), the PTDPO staff took a one-day trek going to the Camp Site of Lake Holon to observe and assess the site. On the last day (October 13, 2021), the staff went back to the T’boli Tourism Division to conduct a meeting with Mr. Rodel Ilado, the Senior Tourism Officer of the area. The purpose of this meeting is to present the site assessment report of the PTDPO.
The Provincial Tourism Development and Promotions Office was directed to attend the Seminar-Workshop on Updating the Local Road Network Development Plan (LRNDP) last October 4-7, 2021 at Hotel de Crisbelle, Digos City. The objective of the activity is to further capacitate the PLGU of Davao del Sur about local road management (LRM) as one of the strategies in achieving the target reforms in the Provincial Governance Reform Roadmap (PGRR) CY 2019-2022 of Davao del Sur.
The moderator of the activity discussed the importance of roads in terms of government local agency. As part of the activity, the participants were asked to create a problem tree, objective tree, and strategies. The Tourism Office identified that the absence of road would mean that the travel time going to tourism destinations would be longer. Thus, it is essential to establish roads and correct routes for shorter travel time.
The participants of the workshop are the following offices:
1. PPDO
2. OPAG
3. PTO
4. PDRRMO
5. PACCO
6. HRMO
7. PEO
8. PENRO
9. PBO
10. IAO
11. TOURISM OFFICE
12. PASS
Last October 6, 2021, the Provincial Tourism Development and Promotions Office participated the Orientation on the Rules and Regulations Governing the Accreditation of Farm Tourism Camps – Visayas and Mindanao Cluster via zoom. The participants of the orientation are from the Department of Environment and Natural Resources (DENR), farm tourism sector, tourism agencies, and other government agencies concerned.
It was indeed an insightful orientation and the speaker was able to share the most important things to consider when it comes to the topics presented. Ms. Precy Salvacion Aguinaldo, the resource speaker of of the activity discussed the various physical qualities of day farm and farm stay accreditation. Aside from that, the instructors also enumerated the necessary documents and accreditation procedure. Essentially, the orientation was an avenue to guide the farm tourism industry since the topics revolved on the requirements for accreditation.
Last October 7, 2021, the Provincial Tourism Development and Promotions Office launched its Official Instagram and Tiktok Accounts. The official username of the account is “@davsurtourism.” The purpose of this initiative is to showcase the various tourism destinations of the Province of Davao del Sur through social media and reach a number of people. Moreover, the office aims to increase the number of local and foreign tourists through this promotion.
Within 3 days, the teaser video on Instagram gained 477 views and 27 likes. Furthermore, the teaser video on Tiktok gained 333 views and 38 likes. The office plans to successfully market the tourism destinations of the province through posting on the official social media accounts on a weekly basis.
The Philippine Statistics Authority (PSA) invited the PTDPO to attend the Virtual Briefing with Stakeholders towards Compilation of Provincial Product Accounts of Davao Region last October 18-19, 2021 via Zoom. The purpose of this activity is to brief the stakeholders on the System of National Accounts (SNA); discuss the importance of Provincial Products Accounts (PPA) and the data requirements for the compilation of PPA, and; gather feedback on the perception of participants on the economic situation of the provinces in Davao Region.
According to the resource speaker of the activity, Mr. Florande S. Polistico, PPA presents a comprehensive picture of the provincial economies by providing a more appropriate measure and assessment of the province’s economic performance. It is essential specifically for the policymakers and stakeholders because PPA can aid economic planning and policy formation. PPA can also be used to monitor the economic development of the local level. Lastly, the speaker highlighted that PPA can only be done if stakeholders provide support in sustaining data.
The Provincial Tourism Development and Promotions office is currently planning to develop an Online Brochure which will be launched on the last week of November 2021. The Online Brochure will be uploaded to the PTDPO website and official social media accounts (Facebook, Instagram, and Tiktok). The goal of this initiative is to create an itinerary for the tourists of Davao del Sur. Aside from that, it also aims to showcase the various existing tourism sites of each municipality of the province.
Moreover, conducting a Provincewide Product Update is a part of this project. In this said activity, the tourism staff will collect all data, including photos and necessary information of the existing tourism site. Currently, the office has collected data from twelve (12) existing sites of the province. These 12 existing sites are the following:
Balnunto Falls | Lao Integrated Farm |
Sub-on Cave | Balay Lagip |
Anbang Falls | Aplaya Mangrove |
Sulop Peak | Kiblawan Weaving Center |
Bingkahan sa Sulop | Camp Sabros |
Balasinon Estuary | Wine Woods Apo |
The Department of Tourism (DOT) – XI in collaboration with the Provincial Tourism Development and Promotions Office conducted an online training entitled “Filipino Brand of Service and Excellence (FBS)”, last September 2, 2021 via Zoom platform. This training took place in the morning and was attended by forty-four (44) business establishments owners and representatives from the tourism sector in the Province of Davao del Sur.
Mr. Gatchi Gatchalian, the resource speaker of this activity, explained and discussed thoroughly the Service Excellence, its social, cultural, environmental, and economic value and importance highlighted. Moreover, he emphasized the idea of H.E.A.R.T, which means to hear out, empathize, apologize, resolve concern, and thank the guest.
The Department of Tourism (DOT) – XI and Lilolelel Company, in collaboration with the Provincial Tourism Development and Promotions Office conducted an online training on the same date, entitled “Customer Service and Guest handling”, after the FBS training. This activity took place in the afternoon and was attended by the same forty-four (44) people.
The goal of this training is to instill in the mind of the participants the mindset, principles, skillset, toolset and culture of proper customer service and guest handling. Mr. Neil Antiquina, the resource speaker of this activity, said that the quality customer service provides support, best customer experience, practical needs, relational or emotional needs, and touchpoint or moment of truths.
The Department of Tourism (DOT) – XI in collaboration with the Provincial Tourism Development and Promotions Office is currently preparing for another online learning program that will be conducted on September 14-16, 2021 entitled, “Disaster Risk Reduction and Management Training Course for Tourism Sector.” This activity aims to improve the knowledge and attitude of the tourism workforce that are essential when it comes to promoting, and implementing DRRM in their respective organizations. The target participants are the business establishments owners and representatives of the tourism sector in the Province of Davao del Sur.
This training follows the enactment of RA 10121, otherwise known as the Philippine DRRM Act of 2010, which needs to train the private sector entities, both in the local and national of DRRM-related subjects including emergency response.
The Department of Trade and Industry–Davao del Sur Provincial Office, the Provincial Employment of Davao del Sur, the Philippine Information Agency–Davao del Sur, the Department of Tourism–XI, and the Mindanao Trade Expo Foundation, Inc. will conduct the online trade and travel selling event entitled, “Davao del Sur Travel and Trade Expo 2021” this September 21–30, 2021 via Mindanao Trade Expo official website.
This online marketing event aims to conduct the virtual exposition which will be hosted via the official website of Mindanao Trade Expo Foundation, Inc. (https://www.mindanaotradeexpo.com/expo) to highlight the world-class local products, and the top tourism destinations and activities of the Province of Davao del Sur. Apart from that, a series of online events and activities such as webinars and online shows will also be conducted to highlight stories of fun and exciting tourism circuits and trademarks in the Province of Davao del Sur.
Moreover, the Davao del Sur Travel and Trade Expo is in consonance to the World Tourism Month this September 2021, with the theme “Tourism for Inclusive Growth”. Aligned to the theme of world tourism, the event shall serve as a venue to promote equal economic growth opportunities for both local trade produce and tourism product as major offerings of the communities in Davao del Sur.
The Department of Tourism (DOT)–XI conducted an online meeting via Zoom. The meeting’s agenda was all about the Ecotourism Management Plan of DOT-XI. The participants are the Provincial Tourism Offices of Region XI, the Department of Environment and Natural Resources (DENR), and EJLD Tourism and Consultancy Services.
Each Provincial Tourism Offices were tasked to identify and prioritize three ecotourism sites according to the criteria given by the EJLD. The criteria include: presence of unique natural/cultural features; availability of ecotourism products/activities; level of social/political support; accessibility; current market demand; availability of facilities and services; local benefits; and peace and order, security, and safety.
The identified ecotourism sites of the Provincial Tourism Development and Promotions Office are the following:Sinoronecopark, Anbang waterfalls, and Sub-on cave.
The Provincial Tourism Development and Promotions Office (PTDPO), in collaboration with the Philippine Information Agency–XI (PIA-XI), conducted a Provincewide Product Update which started on September 15, 2021 in the City of Digos. This project aims to obtain photos of the selected sites and establishments for tourism promotion in line with the upcoming Davao del Sur Travel and Trade Expo on September 21-30, 2021. The gathered photos will also be used to update the provincial tourism website and other promotional pages. Thisis the Schedule of Activities per site:
Name of Site | Schedule of Activity |
Bingkahansa Tres de Mayo | September 15, 2021 |
Jopoy’sHopia | September 15, 2021 |
Mer’s Native Delicacies | September 15, 2021 |
Sunrise Hillscape | September 15, 2021 |
TSG Resort | September 16, 2021 |
Dhen Yos Place | September 16, 2021 |
Agong House | September 16, 2021 |
Wine Woods Apo | September 17, 2021 |
Mt. Apo Highland Resort | September 17, 2021 |
Apple Orchard (Farm) | September 17, 2021 |
Moreover, the said activity will continue on the following week in the municipalities of Bansalan and Matanao.
Department of Tourism Regional Office XI, in partnership with the National Civil Defense and Provincial Tourism Development and Promotions Office (PTDPO), conducted a virtual training entitled “Disaster Risk Reduction and Management Training Course for Tourism Sector” last September 14-16, 2021 (Tuesday-Thursday) via Zoom. The objective of this program is to Philippine Disaster Risk Profile and describe the paradigm shift in the Ph DRMM system. Moreover, there are forty-four (44) participants of this activity, including the tourism staff and establishment owners and representatives from the tourism sector in the Province of Davao del Sur.
Ms. Cathy Pogay, the speaker of this activity, discussed the major disasters caused by natural hazards and human-induced hazards, and the DRRM thematic areas. Moreover, as part of this activity, the participants should answer the National Disaster Risk Reduction and Management Council-Information Management System (NDRRMC-IMS) Module to assess if the participants have learned from the seminar.
Last September 21, 2020, the Davao del Sur Virtual and Trade Expo was declared opened by the Provincial Governor, Hon. Marc Douglas Cagas. The virtual live and selling event will run from September 21-30, 2021. The event was also graced by the DTI Davao del Sur OIC Provincial Director Maria Victoria Placer who gave the welcome remarks and Mindanao Trade Expo Foundation, Inc. President, Dra. Rosevic Del Rosario-Cembrano who conveyed her message of support.
Moreover, the activities of this week’s event are the following:
Lastly, the PTV News Mindanao and Sunstar Davao featured the first-ever Davao del Sur Travel and Trade Expo, through television and newspaper.
The Negosyo Center Councilors conducted a webinar entitled, “Entrepreneurial Mindsetting and Financial Literacy for Tourism Stakeholders” via zoom last September 22, 2021. This activity is under the Davao del Sur Virtual and Trade was attended. The specific topic of this webinar is about the Five Core Competencies of Financial Literary. The aim of this activity is to create awareness and educate the participants in handling their personal finance.
Before conducting the session, there was a pre-assessment test to measure the familiarity and understanding of the participants regarding financial literacy. Ms. Mariella Joy Silva, MBA, explained that financial literacy is the ability to understand and effectively use various financial skills such including personal financial management, budgeting, and investment. To summarize, the five core competencies of financial literacy are earning, saving and investing, spending, borrowing, and protecting.
The Department of Tourism (DOT) – XI conducted an online training entitled “Filipino Brand of Service and Excellence (FBS)”, last September 23, 2021 via Zoom platform. This training is under the Davao del Sur Virtual and Trade was attended was attended by nineteen (19) participants from different agencies of the tourism sector.
Mr. Gatchi Gatchalian, the resource speaker of this activity, explained and discussed thoroughly the Service Excellence, its social, cultural, environmental, and economic value and importance highlighted. Moreover, he emphasized the idea of H.E.A.R.T, which means to hear out, empathize, apologize, resolve concern, and thank the guest.
The Philippine Information Agency–XI (PIA-XI) conducted a Virtual Presser last September 24, 2021 via the PIA Davao Region Facebook, PTV Davao, Radyo Pilipinas Davao (88.7), FM1 Davao (87.9), and Davao City Disaster Radio (DCDR 87.5 FM). This event is also under the Davao del Sur Virtual and Trade.
Moreover, the event has two (2) guest speakers. The first speaker is Davao del Sur Provincial Tourism Officer, Mr. Kervin Joseph Elijay, who introduced the Davao del Sur Trade and Tourism Expo 2021. The second speaker is DTI Davao del Sur Provincial Director, Engr. Maria Victoria Placer who talked about the current situation of the economy and tourism in Davao del Sur.